Refund Policy

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Last updated: 20/12/2025

At DBest Carpet Cleaner, we aim to provide high-quality cleaning services and customer satisfaction. Please read our Refund Policy carefully.

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1. Services Provided

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All services provided by DBest Carpet Cleaner are carried out professionally using industry-approved equipment and cleaning solutions.

Due to the nature of cleaning services, results may vary depending on carpet condition, fabric type, age, and prior damage or staining.

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2. Refund Eligibility

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Refunds may be considered only if:

• The service was not completed as agreed

• There was a clear fault or error caused by our technician

Refunds will not be issued for:

• Pre-existing damage or permanent stains

• Wear and tear

• Colour loss, fibre damage, or shrinkage not caused by our service

• Dissatisfaction based on expectations not discussed prior to service

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3. Re-Clean Policy

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If you are not satisfied with the service, you must notify us within 48 hours of the service completion.

We may, at our discretion, offer:

• A re-clean of the affected area, or

• A partial refund where appropriate

This must be reported before any third-party cleaning service is used.

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4. Payment & Refund Method

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• Payment is due on completion of the service unless otherwise agreed

• Approved refunds will be processed using the original payment method

• Cash refunds will be handled by bank transfer

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5. Contact Us

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If you have any concerns or wish to request a review of your service, please contact us:

DBest Carpet Cleaner
📞 Phone:0415988900
📧 Email: info@dbestcarpetcleaner.com.au